I never expected to face such frustration when I installed my PoE camera system. Every time I check the live feed, it seems like the cameras have gone offline again.
It’s a constant cycle of annoyance and disappointment. So, I researched online and find a few possible solutions for this frustration.
In this article, I’ll walk you through the steps of why your camera keeps going offline and how you can fix it.
Let’s get started!
How to Fix PoE Camera Keeps Going Offline
You should try These possible solutions when your PoE camera keeps going offline.
#1. Check the Camera Connections
When you are facing an issue with your camera that keeps going offline, you should ensure that all camera equipment is connected securely.
Because sometimes the wired connection between your router, camera, and PoE switch can be disconnected or disrupted due to any reason.
So, you should check all the wires to ensure that your camera is communicating with a router and NVR using the PoE connection.
If it does not resolve the problem you can disengage the cables and connect the router, PoE switch, NVR, and your camera from the start.
#2. Change Cables
If the problem is not resolved you should check the cables that you are using to establish the PoE connection between your camera.
Over time these cables can become faulty or damaged or a few might have a manufacturing fault.
So, you will need to replace the faulty cables with a new ones and get your camera working back perfectly.
#3. Update Firmware
Software or firmware is a set of programs and their associated files that helps your devices to work properly and communicates with other devices.
If your camera firmware is outdated it will cause the camera to malfunction or keeps it going offline.
You should check your camera firmware version to ensure that it runs on the latest version. If it is outdated you should install its latest version.
You can update it using the owner’s manual or manufacturer guidance from their official website.
#4. Factory Reset Camera
If you are still experiencing problems with your camera you should consider performing a factory reset for the device.
Factory reset is a common term to return your camera to its factory default settings. Resetting will also remove the device software bugs that causing issues.
Note: You should back up your all data before resetting because after resetting it will be removed and cannot be accessed.
You can reset your camera by pressing and holding the reset button for about 15 seconds or visiting the owner’s manual for resetting your camera.
If you are facing issues in resetting your PoE camera you should contact the customer support.
#5. Fix your Router
In the end, you should check your Wi-Fi router because it can be faulty or provide a weak Internet connection.
You can test your router connection using online Wi-Fi speed checker software, if your router connection is slow you should fix following the below methods.
The most common way to fix your Wi-Fi connection is to power cycle your router. The power cycling method includes completely turning the router power off and then on.
Here is how you can power cycle your router:
1. Locate the power adapter of the router and disconnect it.
2. Now, you should wait about one minute.
3. Insert the power adapter again into the outlet and check if it works.
If the Wi-Fi network is still not resolved you should factory reset your router and then connect your camera to ensure it is working.
As you know factory resetting will return the router back to its factory default settings and remove bugs causing router malfunctioning.
Here is how you can reset your Wi-Fi router:
1. Ensure the router is switched on and locate the reset button.
2. Press and hold the reset button using a paperclip or other similar tool for about 15 seconds.
3. Release the button and wait until the router reboots automatically.
Here are a few possible solutions you can try when your PoE camera keeps going offline:
- Check the Camera Connections
- Update Firmware
- Factory Reset Camera
- Fix your Router Connection
Now I’d like to hear from you!
Which method resolved your camera that keeps going offline? Are you still experiencing issues with your device?
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