It is frustrating when you are facing an issue with your Ring stick up cam that it’s not turning on, and also, you are unable to figure out the reason for this issue.
However, a few troubleshooting steps will be able to resolve it. And you’ll be able to turn your camera back on.
Here are a few solutions: using another power outlet, unplugging it and plugging it in again, performing a factory reset, and installing the latest software update.
So, let’s take a deep look at possible solutions!
How to Fix Ring Stick Up Cam Not Turning On
These possible solutions will help resolve your Ring stick up cam.
Faulty Power Outlet
If the Ring stick up cam isn’t turning on after trying out a few solutions, you should check your power source where the camera is plugged in.
Because a faulty power outlet might be a reason for this issue. If the power outlet is not providing enough power camera will be unable to turn on.
You can check the power source with the help of a lamp and plug it into the power outlet. If the lamp is not working, the power source is faulty.
So, you can change the power source, locate another outlet near the camera and plug it in. Then ensure the device is turned on; if not, there will be another problem.
Unplug and Replug
If the camera is still powered off, try another solution; unplug the camera from the power outlet and plug it in after a few seconds.
While plugging it into the outlet, ensure the power cable is firmly inserted. A loose connection will cause resist the power from passing through.
And replugging process will re-establish the connection and prevent any connection issues from causing the problem.
Factory Reset
You should perform a factory reset for your Ring cam to get turned on back. Because resetting will be a possible solution to resolve it.
It will remove all temporary bugs and all user-installed settings from the device. After this, software glitches will be removed that might cause issues.
Follow the steps below:
- Lift the cover from the back of the camera and locate orange colored button
- Press and hold this orange setup button for about 20 seconds
- A light will flash several times in front of the camera; reset will be completed when the light turns off.
After finishing the reset, check that the camera is turned on; if not, you should read the below steps; one of them will resolve this issue.
Check Software Update
If the Ring stick up camera runs on an outdated software version, it can be the reason for this. Outdated software can not be compatible with the device.
So, you should check to ensure your camera is running on the latest version. However, the Ring cam automatically installs the latest update.
In a few cases, due to any reason, your device might be unable to install the latest updates, so you should figure out the cause.
Which can include disconnected Wi-Fi, poor Wi-Fi signals, etc. You should place the router closer to the cam and remove any obstruction in the way of it.
Faulty Battery
Another possible reason will be a faulty or dead battery; if you have a battery operating camera, you should check its battery is fully charged and not faulty.
You should plug the battery pack into the power outlet properly and let it fully charge. It can take about 5 hours to be fully charged.
And then, install batteries into the cam and check if it is working. If the camera can not turn on, you may need to replace the battery pack.
Check Power Cable
Check the power and USB charging cables to ensure they aren’t malfunctioning. You should check the wire closely and ensure it isn’t torn or burning sign on it.
However, you can use another charging cable to ensure that the cable original cable wasn’t the reason for this issue.
And you should replace the power cable if you find the original one was burnt or torn.
How to Fix Ring Stick Up Cam Offline
If the Ring stick up cam is offline, you can try these steps to fix it.
No Wi-Fi
If you have suspected that your Ring stick up camera is offline, check that it is connected to the Wi-Fi connection.
If it isn’t connected to the Internet, you will be unable to get it back online. So, you should turn on your Wi-Fi router and connect it to the camera.
Poor Wi-Fi Connection
Another reason will be that you have a poor connection, causing the doorbell to keep offline.
The reason for a poor connection is that your Wi-Fi router might be placed away from the camera, and there’s trouble with it.
So, you should check and place your Wi-Fi router closer to the camera also, you can use a Wi-Fi extender to improve signal strength.
Also, if there are other devices placed near it that emit radio waves, they will interfere with the signals and make them poor.
Reset Router
While you have tried the above steps to resolve your Wi-Fi issues, it is still not fixed; you should perform a factory reset for your router.
After resetting, you’ll be able to fix your router, and it will remove all glitches that will be causing issues.
Here are steps to reset your router:
- Locate the reset button at the back of the router
- Then press and hold the reset button with the help of a paperclip
- Wait for the router to be fully turned back on and finish the reset
Contact Customer Support
If you cannot fix this issue after trying all the above steps, you should consider contacting Ring customer support.
The customer support team will help you resolve this issue and provide a few additional steps.
Final Words
These are steps to resolve Ring stick up cam that isn’t turning on.
- Faulty power outlet
- Unplug and replug it
- Perform factory reset
- Check for software update
- Replace the power or USB cable
Now I’d like to hear from you!
Did this blog post help resolve your Ring cam?
Let me know in the comment down below right now.
How do I know if my Ring stick up cam is charging?
You can check if red and green lights are blinking on the battery pack, which means it is charging. When the lights turn solid, the battery pack is fully charged, which can take about 6 to 8 hours.
Ring Stick Up Cam Not Connecting
Set Up Ring Camera without QR code
How to rotate view on Ring StickUp cam
Click here to view the Visual Story Version of this Article.
