{"id":1604,"date":"2024-03-10T01:58:43","date_gmt":"2024-03-10T05:58:43","guid":{"rendered":"https:\/\/scantechy.com\/?p=1604"},"modified":"2024-03-10T01:58:43","modified_gmt":"2024-03-10T05:58:43","slug":"poe-camera-keeps-going-offline","status":"publish","type":"post","link":"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/","title":{"rendered":"PoE Camera Keeps Going Offline (5 Ways to Fix)\u00a0"},"content":{"rendered":"\n<p>I never expected to face such frustration when I installed my PoE camera system. Every time I check the live feed, it seems like the cameras have gone offline again.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s a constant cycle of annoyance and disappointment. So, I researched online and find a few possible solutions for this frustration.&nbsp;<\/p>\n\n\n\n<p>In this article, I\u2019ll walk you through the steps of why your camera keeps going offline and how you can fix it.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s get started!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#How_to_Fix_PoE_Camera_Keeps_Going_Offline\" title=\"How to Fix PoE Camera Keeps Going Offline\">How to Fix PoE Camera Keeps Going Offline<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#1_Check_the_Camera_Connections\" title=\"#1. Check the Camera Connections&nbsp;\">#1. Check the Camera Connections&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#2_Change_Cables\" title=\"#2. Change Cables&nbsp;\">#2. Change Cables&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#3_Update_Firmware\" title=\"#3. Update Firmware\">#3. Update Firmware<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#4_Factory_Reset_Camera\" title=\"#4. Factory Reset Camera&nbsp;\">#4. Factory Reset Camera&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#5_Fix_your_Router\" title=\"#5. Fix your Router&nbsp;\">#5. Fix your Router&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/scantechy.com\/poe-camera-keeps-going-offline\/#Wrapping_Up\" title=\"Wrapping Up&nbsp;\">Wrapping Up&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Fix_PoE_Camera_Keeps_Going_Offline\"><\/span><strong>How to Fix PoE Camera Keeps Going Offline<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You should try These possible solutions when your PoE camera keeps going offline.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Check_the_Camera_Connections\"><\/span><strong>#1. Check the Camera Connections&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When you are facing an issue with your camera that keeps going offline, you should ensure that all camera equipment is connected securely.&nbsp;<\/p>\n\n\n\n<p>Because sometimes the wired connection between your router, camera, and PoE switch can be disconnected or disrupted due to any reason.&nbsp;<\/p>\n\n\n\n<p>So, you should check all the wires to ensure that your camera is communicating with a router and NVR using the PoE connection.&nbsp;<\/p>\n\n\n\n<p>If it does not resolve the problem you can disengage the cables and connect the router, PoE switch, NVR, and your camera from the start.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe loading=\"lazy\" title=\"How to connect IP cameras over a network using a PoE switch with 2 Uplink Ports\" width=\"500\" height=\"281\" data-src=\"https:\/\/www.youtube.com\/embed\/1Gc9dPExbkM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Change_Cables\"><\/span><strong>#2. Change Cables&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the problem is not resolved you should check the cables that you are using to establish the PoE connection between your camera.&nbsp;<\/p>\n\n\n\n<p>Over time these cables can become faulty or damaged or a few might have a manufacturing fault.&nbsp;<\/p>\n\n\n\n<p>So, you will need to replace the faulty cables with a new ones and get your camera working back perfectly.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Update_Firmware\"><\/span><strong>#3. Update Firmware<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Software or <a href=\"https:\/\/www.webopedia.com\/definitions\/software\/\">firmware<\/a> is a set of programs and their associated files that helps your devices to work properly and communicates with other devices.&nbsp;<\/p>\n\n\n\n<p>If your camera firmware is outdated it will cause the camera to malfunction or keeps it going offline.&nbsp;<\/p>\n\n\n\n<p>You should check your camera firmware version to ensure that it runs on the latest version. If it is outdated you should install its latest version.&nbsp;<\/p>\n\n\n\n<p>You can update it using the owner\u2019s manual or manufacturer guidance from their official website.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Factory_Reset_Camera\"><\/span><strong>#4. Factory Reset Camera&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you are still experiencing problems with your camera you should consider performing a factory reset for the device.&nbsp;<\/p>\n\n\n\n<p>Factory reset is a common term to return your camera to its factory default settings. Resetting will also remove the device software bugs that causing issues.&nbsp;<\/p>\n\n\n\n<p><strong>Note<\/strong>: You should back up your all data before resetting because after resetting it will be removed and cannot be accessed.&nbsp;<\/p>\n\n\n\n<p>You can reset your camera by pressing and holding the reset button for about 15 seconds or visiting the owner\u2019s manual for resetting your camera.&nbsp;<\/p>\n\n\n\n<p>If you are facing issues in resetting your PoE camera you should contact the customer support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Fix_your_Router\"><\/span><strong>#5. Fix your Router&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In the end, you should check your Wi-Fi router because it can be faulty or provide a weak Internet connection.&nbsp;<\/p>\n\n\n\n<p>You can test your router connection using online <a href=\"https:\/\/fast.com\/\">Wi-Fi speed checker<\/a> software, if your router connection is slow you should fix following the below methods.&nbsp;<\/p>\n\n\n\n<p><strong>Power cycle<\/strong><\/p>\n\n\n\n<p>The most common way to fix your Wi-Fi connection is to power cycle your router. The power cycling method includes completely turning the router power off and then on.&nbsp;<\/p>\n\n\n\n<p>Here is how you can power cycle your router:<\/p>\n\n\n\n<p>1. Locate the power adapter of the router and disconnect it.&nbsp;<\/p>\n\n\n\n<p>2. Now, you should wait about one minute.&nbsp;<\/p>\n\n\n\n<p>3. Insert the power adapter again into the outlet and check if it works.&nbsp;<\/p>\n\n\n\n<p><strong>Factory reset<\/strong><\/p>\n\n\n\n<p>If the Wi-Fi network is still not resolved you should factory reset your router and then connect your camera to ensure it is working.&nbsp;<\/p>\n\n\n\n<p>As you know factory resetting will return the router back to its factory default settings and remove bugs causing router malfunctioning.&nbsp;<\/p>\n\n\n\n<p>Here is how you can<a href=\"https:\/\/www.verizon.com\/support\/residential\/internet\/home-network\/settings\/router-factory-reset\"> reset your Wi-Fi router<\/a>:<\/p>\n\n\n\n<p>1. Ensure the router is switched on and locate the reset button.&nbsp;<\/p>\n\n\n\n<p>2. Press and hold the reset button using a paperclip or other similar tool for about 15 seconds.&nbsp;<\/p>\n\n\n\n<p>3. Release the button and wait until the router reboots automatically.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe loading=\"lazy\" title=\"How to Reset a Router | Internet Setup\" width=\"500\" height=\"281\" data-src=\"https:\/\/www.youtube.com\/embed\/e9CEk08Hac4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrapping_Up\"><\/span><strong>Wrapping Up&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here are a few possible solutions you can try when your PoE camera keeps going offline:<\/p>\n\n\n\n<ul>\n<li><strong>Check the Camera Connections&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Update Firmware&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Factory Reset Camera&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Fix your Router Connection&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Now I\u2019d like to hear from you!<\/p>\n\n\n\n<p>Which method resolved your camera that keeps going offline? Are you still experiencing issues with your device?&nbsp;<\/p>\n\n\n\n<p>You May Like Reading:<\/p>\n\n\n\n<p><a href=\"https:\/\/scantechy.com\/hikvision-camera-not-showing-on-monitor\/\">Hikvision Camera Not Showing on Monitor<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/scantechy.com\/how-to-disable-smart-drive-camera\/\">How to Disable Smart Drive Camera<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/scantechy.com\/swann-camera-not-recording-motion\/\">Swann Camera Not Recording Motion<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/scantechy.com\/dahua-camera-not-displaying\/\">Dahua Camera Not Displaying<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/scantechy.com\/tips-to-fix-a-poor-connection\/\">Internet Troubleshooting Tips<\/a><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><a href=\"https:\/\/scantechy.com\/web-stories\/how-to-fix-poe-camera-keeps-going-offline\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to view the Visual Story Version of this Article.<\/a><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>I never expected to face such frustration when I installed my PoE camera system. Every time I check the live feed, it seems like the cameras have gone offline again.&nbsp; It&#8217;s a constant cycle of annoyance and disappointment. So, I researched online and find a few possible solutions for this frustration.&nbsp; In this article, I\u2019ll [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/posts\/1604"}],"collection":[{"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/comments?post=1604"}],"version-history":[{"count":4,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/posts\/1604\/revisions"}],"predecessor-version":[{"id":2819,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/posts\/1604\/revisions\/2819"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/media\/1609"}],"wp:attachment":[{"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/media?parent=1604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/categories?post=1604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scantechy.com\/wp-json\/wp\/v2\/tags?post=1604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}