Arlo Camera Keeps Going Offline (7 Fixes)

If you own an Arlo camera, you may have noticed that it occasionally goes offline.

While this can be frustrating, there are actually a few reasons why it happens, and usually, it’s not anything to worry about.

Here’s what you need to know about why your Arlo camera goes offline and how to fix it.

So, let’s get started!

How to Fix Arlo Camera Keeps Going Offline

If your Arlo camera is offline after you have changed your WiFi router or made changes to the internet connection, you should press and hold the sync button on the base station.

And then LED light blink for 10 seconds, and the camera will start working normally.

If it is not working, these are the possible solutions you should try first.

Quick Fixes

You should keep the Arlo base station and wire-free camera closer
If there are other WiFi devices, you should keep them away from your camera
Check the LEDs behavior by removing batteries from your Arlo camera
Check and charge its batteries fully
Check the Arlo base station status, that it is connected to the WiFi
Perform a factory reset for the Arlo camera

Keep Closer to Base Station

Firstly the issue can be with your camera due to the long distance between your Arlo wire-free camera and SmartHub. If the camera is too far from the base station, it can keep going offline or disconnect.

Ensure the distance is not more than 300 feet (90 meters), and keep in mind that there are no more metal or thick walls between the camera and the base station.

These objects can interfere with the camera’s signals and go offline.

You should reconnect the camera with the base station if the camera is offline. And keep them in the 3 to 6 feet range while trying to connect them.

Other WiFi Devices Keep Away

If your Arlo camera keeps going offline, other WiFi routers can be closer to the SmartHub. So, the system can experience a wifi signal congestion.

If this is the situation, you should move the base station to the other place away from the other wifi.

If possible, you should turn the other connection off so the other wifi signals can not interfere with the base station.

Check LED Behaviour on Arlo Camera

You should also remove and reinsert its batteries and check the LED behaviors on the camera. This way, you can check the problem with your Arlo camera.

The LED Does Not Light

If the LEDs are not lighting, you should check to ensure that the batteries are correctly installed and the batteries are not completely dead.

Blinks Blue Rapidly

If the LED blinks blue while installing the batteries, it is connected to the base station.

Blink Blue Once

If the LED blinks blue once, you should resync the camera with the base station.

Blink Amber

At installing batteries, if LED blinks Amber, the batteries need to be replaced.

When you are sure what the issue with your Arlo camera is, you should try to fix it and follow the steps below.

Check Arlo Base Station Status

You have to check whether the base station is connected to the Internet or not. If it is not connected to the internet, it can be offline due to this. So, firstly you should check the base station LED status, and if it is not connected to the Internet, you should connect it.

If the signal LED on the base station is solid green, it is connected to the internet.
And if the LED is amber, the base station is not connected to the internet.

You should verify that the Ethernet cable is connected to a Lan connection. You can follow the below steps to fix the Ethernet cable.

Remove both ends of the cable and inspect the cable; it is not damaged, frayed, or torn.
You can try another cable if the internet connection restores
You should reinsert the cable into the base station and router; ensure both ends are securely connected

If the issue still persists, you should read the complete details on How to troubleshoot the base station.

Factory Reset

If the camera is still offline until the batteries and connection are fixed, you should perform a factory reset on your Arlo camera. Factory resetting your camera will return it to the default settings and removes it from the Arlo camera account. You will need to reconnect it to your Arlo account.

You can reset it by following the below steps to factory reset the camera from the Arlo reset button.

Locate the sync button from your Arlo wire-free camera
Press and hold the Sync button for about 15 seconds, and while the LED begins blinking blue, release it

For some wire-free cameras, press and hold the Sync button for 10 to 15 seconds and release it while LED begins blinking blue. And then ensure the LED blinks amber three times.

The Factory reset can take 15 to 45 seconds to complete.

Launch secure Arlo app My.Arlo.com
Then tap on Settings> and tap your Arlo camera that you have reset
Tap on remove device> and tap Yes to confirm it
After that, return to the devices, page> and tap on Add new device
From here, select your Arlo device> and then select the model
Follow the onscreen instruction to connect the camera to the SmartHub or base station.

You should read more details about How to reset the Arlo camera from the Arlo account or Sync button?

If the above methods do not work for your camera, you should press and hold the Sync button for about 20 to 30 seconds. The LED will light solid green for 2 seconds, then blink amber three times. And keep holding the sync button until 30 seconds begin to complete.

The factory reset will power cycle and shut down your Arlo camera. But you should ensure the USB cable is disconnected to do this process.

Ensure Arlo Camera Connect with Base Station

You should also ensure that your Arlo wire-free camera is connected to the base station. You can visit the Arlo library to check the last recording of your Arlo camera. If the most recent video was recorded a long time ago, the camera is not synced to the base station.

You should sync it manually with the base station. If you don’t know about syncing the camera with the base station, you can read the owner’s manual that comes with the camera. Secondly, you can read a complete guide article on How to sync the Arlo camera with the base station?

Check WiFi or Internet

If the issue persists, you should check your Internet connection to ensure it is working. If the router has no Internet, this can be a reason to keep your Arlo camera offline. So, you should fix your internet connection and verify the camera is working.

You can use another WiFi router if you have access to them and ensure the Arlo camera is now working and not going offline.

Contact Arlo Support

After going through the whole process, if your Arlo camera still keeps going offline, you should consider contacting Arlo support. They will help you as soon as possible and provide a complete guide to fix it.

If the camera has hardware issues and is under warranty, you can replace or repair your camera.

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